We help you

We want to solve all your doubts when using Meliá PRO. That’s why we’ve compiled a selection of frequently asked questions.

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Tools and resources

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Marketing Assets

Find a selection of pictures and videos of the brand and hotels, as well as other key elements for your presentations and marketing actions.

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Discover our channel

If you missed some of our live events, stop by our YouTube channel “Meliá PRO Travel Labs” to watch them as often as you like.

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E-tool kit

Download all the latest information about our hotels: brand brochures, presentations, recent press releases... and more.


How can I join Meliá PRO?


Is there a cost to join Meliá PRO?


What can I do as a Meliá PRO member?


If I am not an Agency Director, can I register my agency with Meliá PRO?


How do I register my company?


I'm having difficulty registering my company, what should I do?


What is the MeliáRewards loyalty programme for Tour Operators?


How can find out the benefits I have as a member of the MeliáRewards programme?


Can I join Meliá PRO without being registered with MeliáRewards?


What is the Earn & Grow programme for TTOO in America?


How do I cancel or modify a reservation made on Meliá PRO?


How can I unsubscribe from Meliá PRO?


How can I use the MeliáRewards points earned?


Do the MeliáRewards points that I have earned expire?


How can I change my login details and professional details?


What kind of celebrations can I organise at Meliá?


Do you want to organise an event that you can't find on the web?

If you have any further questions, please contact us

Our team is available to assist you with your needs 24 hours a day, 7 days a week.